CTA says total air travel complaints up last year on increased backlog

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OTTAWA — The Canadian Transportation Company says the full variety of complaints it confronted about air journey rose final yr, boosted by a backlog of points carried over from the earlier yr.

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The company says there have been 28,673 complaints in complete for the yr as much as March 31, 2022, up from 26,742 from a yr earlier.

The yr’s complete contains 12,158 new complaints, for about an 8% drop from the earlier yr, plus the carry-over of 16,515 reviews from the prior yr.

Flight disruptions was the most important situation, adopted by ticketing after which reservations.

The company says it processed 15,264 complaints, up from 10,227 the earlier yr, with about half of resolutions processed by means of the airline monetary assist bundle.

WestJet had essentially the most complaints processed towards it at 3,288, a major leap from the 1,101 a yr earlier, whereas Air Canada’s 3,245 complaints was a lower from the three,481 it confronted a yr earlier. Air Transat had 1,483 complaints and Sunwing had 884.

The CTA says it was left with 13,409 complaints nonetheless in progress on the finish of the yr, a drop from the yr earlier and in step with the full for the yr ending March 31, 2020.

Complaints spiked significantly within the 2019-2020 yr, coming in at 19,392 in contrast with 7,650 a yr earlier. The leap was largely as a result of passenger rights constitution carried out that yr, whereas issues from Air Canada’s reserving system and early points with pandemic cancellations additionally contributed.

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